Frequently Asked Questions
Processing Time - When can I expect to receive my order?
Most of the earrings are made to order. Current processing times (the amount of time from when your order is received to when it’s shipped) are approximately 7-14 business days. I am a one-woman show so thank you in advance for your patience! You will receive and email when your order is shipped.
Due to unprecedented times, please allow ample amount of time for your package to get to your destination.
Shipping and Delivery Charges - Do you have international shipping and how much?
We deliver domestically within New Zealand and internationally. The cost of delivery is stated on our website and a total delivery cost will be provided in the order summary in your online shopping cart.
Domestic Rates in NZ currency:
NZ wide (tracked) - $7
Rural Delivery (tracked) - $14
Orders over $80 FREE - New Zealand only
International Rates in NZ Currency:
Australia (flat rate & tracked) - $16
Rest of the world (tracked) - $27
Return Policies - Do you accept returns or exchanges?
Each piece is hand made and unique. Since these are handmade, please allow for slight variances from the ones in the product images. I do my best to represent colours accurately in the pictures.
We do not accept returns or exchanges due to quality control and hygiene issues. Being a small business, I don’t have the capacity to accept and process returns. Please look carefully at item pictures and descriptions.
If accidentally you get some wrong or defective item or you have an issue with your order, please email me and I’d be happy to help! 💚
Payment Options - What payment methods are accepted?
We accept the following payment options: American Express, Apple Pay, Google Pay, MasterCard, PayPal, Shop Pay, Visa and Afterpay.
Jewellery Care - How should I care for my handmade polymer clay jewellery?
The earrings are made of polymer clay. Polymer clay is so versatile and lightweight. Your earrings are perfect for everyday wear and they are extremely comfortable. Handling them with care will help them to live long and happily.
Be sure to store your jewellery carefully away from humidity, direct sunlight, and other metal pieces that might scratch the surfaces of polymer clay. Please remember that pearls and other gold-filled parts can be damaged by rough handling, so take care while wearing and removing your set of earrings.
Keep out of reach of young children and pets due to small parts which could pose to choking hazards.
I have sensitive ears - Can I wear these?
Please note that we, the people with sensitive skin, aren’t the same so we can actually be allergic to different components between each other. All earrings accessories in Ear Vibes are nickel, lead and zinc free so they are suitable for sensitive ears. Mostly gold plated and sterling silver. Earring posts are made out of stainless steel. Metals and materials used in my handmade jewellery are non-toxic and skin-friendly so they won’t harm your skin.